Refund policy

100% SATISFACTION GUARANTEE Returns!

Yes, returns are easy! Your satisfaction is our priority.

We are committed to offering the best value to our clients, with a risk-free 100% satisfaction guarantee. We don’t charge any restocking fees on returned merchandise. 

We stand behind our products and we want all clients to be satisfied with them. We'll always do our best to take care of your needs and we treat our customers fairly. If for any reason you are not completely satisfied with any of Kinderel's products, we will offer you a full refund.

 

Damages and issues

You have 30 days to return almost any purchase for a refund or store credit, as long as your purchase is unaltered and still in saleable condition (un-washed, un-cut fabrics). For altered materials by the client, we handle return requests on a case-by-case basis looking to make our customers happy. While we cannot accommodate every return request, we value you and will always be reasonable. We ask that you do the same.

In most cases your refund will automatically go back to the original form of payment used for the purchase.

Shipping charges may be refunded depending on the reason for your return (i.e. wrong material). When goods are found to be faulty, Kinderel will accept the return and offer the choice of a replacement at no charge for the customer. 

You may not be refunded for shipping charges if the return was not due to an error by Kinderel. This includes color tones of the materials. Although we've done our best to picture the color, on your screen it might appear different than the actual color. If you are particular for a certain color tone, please get samples first to prevent any problems. 

There is a less likely situation that your package gets damaged during transportation. Once the parcels are dropped off with the carrier, the parcels are in their custody, and any issues should be addressed with them. We are happy to mediate, but any claims regarding missing orders, damaged packages, delays etc, have to addressed directly to the carriers. In the less likely occasion that a claim is open with the shipping provider, we will either refund or send a replacement once the claim had been finalized with the carrier.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like remnants or clearance products. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once your return is received and inspected, you will be notified about the status of your refund request. If you are approved, a credit will automatically be applied to your original method of payment, within five business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kinderel.com.