Customer Service

Order Placement

 

Please note that in order to receive shipping charges, and applicable taxes, you will be prompted to log in PayPal. Then, click Continue, and you will be redirected to the Kinderel’s website.

No order will be processed, until you will confirm, at the end of the session.

 

Shipping Policy

We are committed to provide the quickest possible shipping, as we wish you enjoy your purchase as soon as possible.

Orders within Canada:

Your order will be shipped within 2 (two) business days by regular mail or by courier. Please select the desired shipping method. Shipping insurance is included.

 

Orders to USA and International 

For your a faster and cheaper service, we cross the border and ship your order from the from the US twice a week, Tuesdays and Fridays, for payments submitted by Mondays, respectively Thursdays, till 8 PM PST. Shipping insurance is included.

 

Kindly inspect all goods upon receipt. Any damage in transit or shortages must be brought to Kinderel’s attention within 48 hours of receipt. No claims for damage in transit or shortages will be considered after this period;

Where goods have been damaged in transit, Kinderel will arrange for collection and offer the choice of a replacement or refund at no extra cost to customer. In circumstances where the packaging is clearly damaged on arrival, the customer is required to write 'Box damaged' when signing to accept delivery.

 

Refund Policy

We accept refunds and exchanges. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

 

Refunds and returns (if applicable)

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Where goods are found to be faulty on receipt, Kinderel will arrange for collection and offer the choice of a replacement at no charge for customer;

 

Exchange or credit store is applicable for items received in good condition, but customers considers any item to be unsuitable. The goods may be exchanged within 30 days of receipt as long as the item is returned unused, with all the labels intact. In these circumstances the customer will be responsible for meeting the full cost of the return delivery.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within five business days.

 

 

Failure within the warranty period (if applicable)

Kinderel’s baby products have a typical one year warranty. Proof of purchase must be supplied before warranty repairs can be accepted.

As we were manufacture or products in a strict quality demand, we don't expect that the products will fail. However, if it happens during the warranty period, Kinderel will arrange for collection and, after inspection, if the fault is confirmed to be due to a manufacturing defect, will arrange repair or replacement if the goods cannot be repaired.

In the case that the fault is found to be due to wear and tear, abuse, misuse or accidental damage, Kinderel will provide a quote for rectifying the problem and the customer will be responsible for meeting the full cost of shipping and repair charges.

To complete your return, we require a receipt or proof of purchase. 

 

Sale or Clearance items (if applicable)

Only regular priced items may be returned, unfortunately sale items cannot be refunded.

 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at liana@kinderel.com.

 

Shipping

 

Customers are responsible for paying shipping costs for returning items for unsuitable items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Goods found to be faulty on receipt, will be replaced at Kinderel's expense. 

 

Privacy Statement  

Payment:

We had chosen to not process credit cards payments. All payment is processes through the secure gateway managed by PayPal, see next section.

We do not have access or store any credentials pertaining to your purchase transaction. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Third Party Services

The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

 

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

QUESTIONS AND CONTACT INFORMATION

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at liana@kinderel.com.