100% SATISFACTION GUARANTEE Hassle-Free Returns!
Yes, returns are Easy! Your satisfaction is our priority.
We are committed to offering the best value to our clients, with a risk-free 100% satisfaction guarantee.
We stand behind our products and we want all clients to be satisfied with them. We'll always do our best to take care of your needs and we treat our customers fairly. If for any reason you are not completely satisfied with your any of Kinderel’s products, we offer a full refund.
You have 30 days to return almost any Kinderel’s purchase for a refund or store credit, as long as your purchase is unaltered and still in saleable condition (not washed, uncut fabrics). For altered materials by the client, we handle return requests on a case-by-case basis looking to make our customers happy. While we cannot accommodate every return request, we value you and will always be reasonable. We ask that you do the same.
In most cases your refund will automatically go back to the original form of payment used for the purchase.
Shipping charges may be refunded depending on the reason for your return (i.e. wrong material). When goods are found to be faulty on receipt, Kinderel will accept return and offer the choice of a replacement at no charge for customer.
You may not be refunded for shipping charges if the return was not due to an error by Kinderel. This includes color tones of the materials. Although we've done our best to picture the color, it might be showing different than the actual color. If you are particular for a certain color tone, please get samples first, to prevent any problems.
We don’t charge any restocking fees on returned merchandise.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund request. If you are approved, a credit will automatically be applied to your original method of payment, within five business days.
Please note that due to travel restrictions to the US, we are not able to receive back the returns timely manner. The returns are picked up about once a month, please keep this in mind when issuing a return.
If you like to return an order, please send us an email to Info@kinderel.com , or give us a call at 1-778-323-2229.